Suzanne has run Sound Marketing as a consultancy business for more than 25 years. Suzanne’s particular areas of expertise concentrates on helping companies and organisations achieve incremental revenue and continuous improvement in customer service across all areas of their business. Suzanne has provided services to clients in many industry sectors including Banking and Finance, Business Solutions, IT, Media, Export, Retail, the Motor Trade, and Photography. She has worked with businesses at all different stages of their development from start-up companies to well-known companies some with a global presence.
Most recently Suzanne has been valued for her work in researching, designing, implementing processes and training that ensure excellence in Customer Service. Suzanne is an excellent communicator and an engaging and energetic trainer.
"Suzanne is an inspirational trainer and the impact of using the experiences of our own customers as the basis of her teaching was incredibly powerful. Our whole department has been infected with a new and more positive customer attitude."